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I am writing to tell you about a fantastic experience I had over the past several weeks with Debbie Heaton who was my Travel Consultant via my American Express Gold Card program.
It was no easy task either as first there were 2 of us going and then there were 3 of us. I have to make a business trip to Melbourne AU in July, and I thought I’d use my points to bring one of my brothers along. But thanks to all of Debbie’s ongoing hard work and research, we’re all on the same flights, she booked our hotel reservations, and booked three tours for us. Debbie did an awesome job on keeping costs within a reasonable amount. She was just AWESOME, and I really wanted you to know it. So seldom these days do we encounter customer service of such a superior and thoroughly enjoyable level!
Debbie understood right away what a “once in a lifetime” opportunity this was and did everything in her power to get it all tied up nice and neatly including visas and insurance. I feel like I want to give her a raise or make her cookies or something, but I figured if I shared this wonderful experience with you it might be enough. Doesn’t feel like it but…I do mean every word!
We were thrilled when your agent Laura was able to get us in at the resort we wanted in Costa Rica over New Year’s through your hotel collection, when the hotel told us there was no availability!
You are a GODDESS!! Corner room suite on top floor. Both nights. Lady met us at airport for free transfer to hotel with"adventurous" taxi driver! Mike loves the free wine here at happy hour. Have reservations for hotel restaurant tomorrow night. I may have to drag him to the ship!!! THANKS FOR ALL YOU DO!
My adventurous 80 year old father’s trip went great. He is very "detailed oriented", I was glad to hear everything went well. He liked the hotel location and the trips he took (boat and bus tours) he found fascinating. So, all in all, he had a great time, Thanks for helping organize it all with him. I’d have no hesitation in recommending you guys. You did a great job, Mary Ellen McDaniel. Thank you!
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